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Shipping & Return

 SHIPPING
- We deliver your order via Pos Malaysia courier service.
- We only use Poslaju service for domestic order.
- We use EMS or Normal parcel for international orders. (depend on your preference).

Delivery time :
- We will send out your order on the next day after payment has been completed (exclusive sunday and public holiday).
In our efforts to serve you better, please understand that we adhere strictly to the cut-off time payment notification before 3.00pm

Delivery Schedule :

Payment Notification Delivery Day
until 3.00 p.m. MON Tuesday
until 3.00 p.m. TUE Wednesday
until 3.00 p.m. WED Thursday
until 3.00 p.m. THU Friday
until 3.00 p.m. FRI Monday
on SAT & SUN Tuesday

** No delivery on Saturday, Sunday and Public holiday.


Delivery charge :
- Shipping fee will be charged based on average weight and your area. Our system calculate shipping fee automatically when you place an order. Please refer to our ‘Postage Rate’ table for your guidance.

 

RETURNS POLICY
We take great pride in ensuring that our products are of great quality and condition. After you have received your order, you have 7 days to decide on returning any new, unused products to us. A full store credit for the same purchase amount will be granted minus any shipping charges, as the shipping charges are made to the courier companies.  However, we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your accepted returned request. Once we've received and processed the returned item, a full store credit will be issued. Replacement or refund will be processed within 7 working days.

Please note:

* Return policy only applicable for products 'Kain sulam'.
* Ready made products (such as jubah, baju kurung, kebaya, blouse etc) are not accepted for return. (Non-returnable, non-exchangeable, non-refundable).
* The responsibility of the package is yours until it reaches our store. Hence, we recommend using a traceable delivery method. (Poslaju-recommended)
* We are only able to accept original/unused item in their original packaging without any stain, perfumes, in new condition, together with the product tag and complete accessories if any.
* If the item is unsuitable for a return/exchange upon inspection, we reserve the rights to reject the return request and you are responsible to pay the re-shipping charges of the said returned item.
* The shipping charges for returning the product to our store and us to send out any replacement item to your address will be your responsibility. However, we will pay the return shipping costs if the return is a result of our error.
* Any washable stain is not considered as defect. Any returning charges will be your responsibily.
* Any return request after 7 days period will not be entertained.

Sales/Promotion Products.
* Some of products that were marked with 'Non-Returnable', 'Sales', 'Clearance' or 'Promotion' are Strictly not accepted for return, exchange or refund.
* Any purchase at discounted price were included in this category. (inclusive wholesale/agent purchase).
* Any defect item under Sales/Promotion products will be replaced with same product or same product price.
* The shipping charges for returning of defect item under Sales/promotion products and re-shipping of replacement item will be your responsibility.

 

If you shall have any questions or comments about our return guidelines, please feel free to contact us

** This shipping & return policy only applicable for retail purchase only.

Shipping & Return

 SHIPPING
- We deliver your order via Pos Malaysia courier service.
- We only use Poslaju service for domestic order.
- We use EMS or Normal parcel for international orders. (depend on your preference).

Delivery time :
- We will send out your order on the next day after payment has been completed (exclusive sunday and public holiday).
In our efforts to serve you better, please understand that we adhere strictly to the cut-off time payment notification before 3.00pm

Delivery Schedule :

Payment Notification Delivery Day
until 3.00 p.m. MON Tuesday
until 3.00 p.m. TUE Wednesday
until 3.00 p.m. WED Thursday
until 3.00 p.m. THU Friday
until 3.00 p.m. FRI Monday
on SAT & SUN Tuesday

** No delivery on Saturday, Sunday and Public holiday.


Delivery charge :
- Shipping fee will be charged based on average weight and your area. Our system calculate shipping fee automatically when you place an order. Please refer to our ‘Postage Rate’ table for your guidance.

 

RETURNS POLICY
We take great pride in ensuring that our products are of great quality and condition. After you have received your order, you have 7 days to decide on returning any new, unused products to us. A full store credit for the same purchase amount will be granted minus any shipping charges, as the shipping charges are made to the courier companies.  However, we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your accepted returned request. Once we've received and processed the returned item, a full store credit will be issued. Replacement or refund will be processed within 7 working days.

Please note:

* Return policy only applicable for products 'Kain sulam'.
* Ready made products (such as jubah, baju kurung, kebaya, blouse etc) are not accepted for return. (Non-returnable, non-exchangeable, non-refundable).
* The responsibility of the package is yours until it reaches our store. Hence, we recommend using a traceable delivery method. (Poslaju-recommended)
* We are only able to accept original/unused item in their original packaging without any stain, perfumes, in new condition, together with the product tag and complete accessories if any.
* If the item is unsuitable for a return/exchange upon inspection, we reserve the rights to reject the return request and you are responsible to pay the re-shipping charges of the said returned item.
* The shipping charges for returning the product to our store and us to send out any replacement item to your address will be your responsibility. However, we will pay the return shipping costs if the return is a result of our error.
* Any washable stain is not considered as defect. Any returning charges will be your responsibily.
* Any return request after 7 days period will not be entertained.

Sales/Promotion Products.
* Some of products that were marked with 'Non-Returnable', 'Sales', 'Clearance' or 'Promotion' are Strictly not accepted for return, exchange or refund.
* Any purchase at discounted price were included in this category. (inclusive wholesale/agent purchase).
* Any defect item under Sales/Promotion products will be replaced with same product or same product price.
* The shipping charges for returning of defect item under Sales/promotion products and re-shipping of replacement item will be your responsibility.

 

If you shall have any questions or comments about our return guidelines, please feel free to contact us

** This shipping & return policy only applicable for retail purchase only.